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FAQ

IMPORTANT - SEE SAFETY TIPS AND FIRST-TIMER TIPS

We’ve attempted to answer the most common questions people have about the Big Green Egg in a very clear and concise manner.
If you don’t find the answer to your question here, please contact your nearest Big Green Egg dealer or
Customer-Support@BigGreenEgg.com.

Looking for Pricing?
The Big Green Egg is available in six convenient sizes and, with the addition of a Nest, Table or Custom Island, can be configured in many different packages — designed by you to meet your specific needs. Many dealers also offer their own suggested packages that include all of the most popular configurations. For pricing on specific EGG packages and EGGcessories, please contact or visit any Authorized Big Green Egg Dealer. Click Here to locate dealers in your area.

To help make it easier finding answers to your questions, we separated them into sections.
– Pick the section
– Click the question for the answer

LIGHTING & COOKING | PARTS & SERVICE

 

LIGHTING & COOKING


CLICK ON THE LIGHTING & COOKING QUESTION TO REVEAL THE ANSWER.

1. Why won’t the temperature in my EGG get over 350°F?

In simple terms, the volume of air flowing into and out of the EGG controls the temperature. By adjusting the Patented lower Draft Door and Dual-Function Metal Top you are able to precisely regulate the flow of air – an increase in the vent openings will increase air flow and raise temperature. See How the EGG Works for more information. Some common reasons that a Big Green Egg will not get up to temperature:

  • Not using enough charcoal. We recommend filling the EGG with natural lump charcoal to the top of the Fire Box. The Lighting Your EGG video on this website will show you the proper amount of charcoal to use as well as the recommended lighting procedures.
  • Using damp charcoal. Charcoal will retain moisture if it has been exposed to water, such as rain or humidity, even if the charcoal appears dry. Always store your Big Green Egg Natural Lump Charcoal away from the elements or in a sealed bin.
  • Air flow is reduced by the round air holes in the Fire Box becoming clogged with ash or excessive ash accumulation in the Base of the EGG. Simply clean out ash using the Ash Tool and open the holes in Fire Box to maximize air flow inside the EGG. Check occasionally and clean as needed. The Maintaining Your EGG video on this site will show you how to clean and maintain your EGG.
  • Temperature Gauge not reading correct temperature. See question #20 in the Parts and Service Section below to learn how to calibrate the gauge.

2. Do you have a cookbook available online?

We have something even better! We have a full library of recipes and cooking videos with cooking tips in our Recipes section. BGE Dealers also offer the Big Green Egg Cookbook, a beautiful 320-page, hardcover cookbook which contains extensive color photography and more than 160 delicious recipes that utilize the unique cooking abilities of the EGG.

3. Can I use regular charcoal briquettes or lighter fluid?

Please don’t! We recommend using only Big Green Egg 100% Natural Lump Charcoal for a clean, controllable fuel source. Natural lump charcoal burns efficiently and produces very little ash, so cleanup is easy, and it burns hotter than briquettes, which contain chemical fillers and petroleum additives. NEVER USE LIGHTER FLUID or charcoal products that contain lighter fluid – our Natural Fire Starters or Electric Starter are designed to start your EGG quickly and cleanly.

4. I used lighter fluid in my EGG and it now smells. What can I do?

If you have used lighter fluid in your EGG, you will need to conduct several non-cooking cycles (no food) in your EGG to eliminate the lighter fluid and lighter fluid odor.

5. Is there a rotisserie attachment available?

Not necessary. The natural convection effect due to the ceramic construction and superior performance that the EGG provides eliminates any need for a rotisserie attachment.

 

PARTS & SERVICE


CLICK ON THE SERVICE QUESTION TO REVEAL THE ANSWER.

1. What comes with the EGG?

The Big Green Egg includes the EGG itself, hardware and interior components including the stainless steel cooking grid. Individual Dealers often include or package other EGGcessories such as a Nest or Table with the EGG.

2. Where can I get pricing for EGGs and EGGcessories?

The Big Green Egg is available in six convenient sizes and, with the addition of a Nest, Table or Custom Island, can be configured in many different packages — designed by you to meet your specific needs. Many dealers also offer their own suggested packages that include all of the most popular configurations. For pricing on specific EGG packages and EGGcessories, please contact or visit any Authorized Big Green Egg Dealer. You can use the Find a Local Dealer tab on our home page to locate dealers in your area.

3. Why can’t I buy an EGG on the internet and have it shipped to my house?

Like many specialty products, the Big Green Egg is currently available exclusively through a network of distributors and independent dealers who are knowledgeable about the EGG and its many features. BGE does not recognize or offer a warranty on any EGG purchased from an unauthorized online reseller, so be wary of anyone claiming to be an online Big Green Egg dealer.

4. There are a lot of EGGcessories that I would like to try. Where is my closest dealer?

You can use the Find a Local Dealer tab on our home page to locate dealers in your area.

5. What is a convEGGtor and why should I have one?

The convEGGtor is used for indirect cooking on the Big Green Egg, providing a barrier between the food and the fire and turning your EGG into an outdoor convection oven. The design of the convEGGtor allows heat to radiate within the dome while preventing the direct heat of the fire from reaching the food. Nothing will contribute greater versatility to your outdoor cooking than adding a convEGGtor (Plate Setter) to your EGGcessories collection!

6. Do you sell just the dome or base?

All components of the Big Green Egg are available and can be purchased from your Authorized Big Green Egg Dealer.

7. How can I obtain replacement parts that my local dealer does not stock?

If your local dealer does not have the parts that you need, please email Customer-Support@BigGreenEgg.com describing the part you need, along with your contact information and phone number.

8. How do I register the warranty on my new EGG?

Please use the online warranty registration located on the website home page, or return the card that was packaged with your EGG when new.

9. What is the warranty on my EGG and EGGcessories?

Big Green Egg is well-known and acclaimed throughout the industry for the offering the original limited lifetime warranty, providing the best customer service and dealer support, and standing behind their product. Please see our Warranty page for complete information. When you invest in a Big Green Egg you are protected by a company with over a quarter-century of success making the finest product of its type in the world today.

10. Can my dealer handle warranty issues?

Yes, any Authorized Big Green Egg Dealer in the country of purchase is able to handle warranty issues. If you have moved your EGG to a different country, you will need to contact the Authorized Dealer it was purchased from.

11. How often do you clean the EGG?

The Big Green Egg features an elegant green exterior with a lifetime glaze that maintains its good looks and wipes clean easily without chemical cleaners. Inside, residual heat burns off any grease build-up – just like a self-cleaning oven. Other than wiping the outside and brushing the cooking grid, cleaning is not necessary. As part of annual maintenance, removal and brushing off the internal parts is recommended for optimal function of the EGG. DO NOT USE ANY CHEMICAL CLEANERS IN THE EGG.

12. How do I clean the convEGGtor and Pizza & Baking Stone?

The Big Green Egg convEGGtor and Pizza & Baking Stones acquire a natural patina – the mark of their effectiveness and continued use. Use a scraper or putty knife and hot running water to clean a convEGGtor or Pizza & Baking Stone while preserving its baking surface and integrity.

13. Should I seal the wood table? If so what do you recommend?

Our Big Green Egg tables are designed and manufactured in the United States of America from cypress wood, which is a beautiful, straight-grained wood that is very light in color in its natural state. Cypress is very rot resistant and will weather naturally to a light grey color. To retain the original color, use a protective deck coating on all exposed surfaces of the table. If a darker color is desired, apply an outdoor wood stain before using the protective finish. Applying a protective finish to the table will help minimize grease and food stains; and the protective finish will keep the table attractive for many years, even with frequent use of the EGG.

14. Do the wooden EGG Mates need to be sealed? What type wood are they made from?

The wooden EGG Mates are made of cedar wood and can be sealed with an outdoor wood sealer to prolong the life and beauty of the wood.

15. What is the warranty on the wood tables?

Our Big Green Egg tables are designed and manufactured in the USA from cypress wood, which is a beautiful, straight-grained wood that is excellent for outdoor uses. Our tables come with a one year warranty. If your table has experienced what you believe to be a manufacturer defect, please email Customer-Support@BigGreenEgg.com

16. My EGG has a crack in the Fire Box? Is this covered under warranty?

All Big Green Egg Fire Boxes are manufactured with a vertical cut that runs straight up from the draft opening – this is not a crack. This cut allows for repeated heat expansion and contraction without putting stress on the ceramics. If your EGG develops a crack other than this cut, you may continue using the Fire Box as long as it supports the Fire Ring. If you are the original owner of your Big Green Egg, and the EGG was purchased from an Authorized Dealer, and you have completed the required warranty registration, then the Fire Box is covered under warranty and can be replaced through your local Big Green Egg dealer.

17. My gasket has become separated or dislodged from the ceramic. What should I do?

If you experience adhesion issues with the gasket, please contact your local Big Green Egg dealer for a warranty replacement. Minor separations on portions of the gasket can easily be reattached by using an adhesive such as 3M Super 77 or similar hi-temp adhesive. Also watch our Gasket Replacement Video Click Here

18. I have an older EGG, will the new bands fit?

Our current band and hinge configuration fits on EGGs that were made 1998 and newer. For older model (pre-1998) EGGs please email Customer-Support@BigGreenEgg.com

19. I bought a new Stainless Steel Draft Door and the holes don’t line up.

The most likely reason that the holes do not line up is because you have an EGG made before the year 1998. If this is the case the door can be mounted to the EGG using a high temp silicone. DO NOT ATTEMPT TO DRILL HOLES IN THE EGG AS THIS MAY CAUSE SERIOUS DAMAGE.

20. How do I calibrate my Temperature Gauge?

If you think your gauge is reading incorrectly, first make sure the EGG is clean inside and that there is a proper load of charcoal in place. To calibrate the gauge, carefully place the stem of your gauge into a pot of boiling water, being careful to not rest the tip of the gauge against the bottom of the pan. Exercise EXTREME CAUTION as boiling water is very dangerous and can easily burn you. We recommend holding the gauge with pliers and wearing a heat proof glove or mitt. After about one minute, your gauge should read 212°F. If your temperature indicator is not at the 212°F mark, adjust the indicator by turning the nut on the underside of the gauge using a 7/16″ wrench. Rotate nut in direction needed to align pointer at proper temperature and repeat to recheck your gauge as instructed above. AGAIN, EXERCISE EXTREME CAUTION AT ALL TIMES WHEN BOILING WATER.

21. My Temperature Gauge is fogged up, is it under warranty?

The Temperature Gauge comes with a one year warranty. Replacement gauges are available at your Authorized Dealer. If the gauge has been exposed to heavy rain or humidity, this fogging often clears up with a sunny day.

22. My bolts broke, how can I get replacements?

Please contact your local Big Green Egg dealer for replacement hardware. If your local dealer does not have hardware available please email Customer-Support@BigGreenEgg.com

23. The green glaze has chipped. How do I get touch up paint?

Big Green Egg Touch-Up Paint can be provided by your Authorized Big Green Egg Dealer.

24. Can I drill a hole into the EGG?

DO NOT ATTEMPT TO DRILL HOLES IN THE EGG; doing so will void your warranty and most likely will damage the EGG.

25. My Dome has sealed itself shut and cannot be opened. What can I do?

On rare occasions, your EGG could seal itself shut due to inactivity or ambient temperature fluctuations. If there is charcoal in the Fire Box, and if you can safely attempt to light it through the draft door, warming the EGG slightly will often release the dome. You can light the charcoal through the draft door by lighting a charcoal starter or newspaper in the bottom of the EGG, which will in turn ignite the charcoal, which will then heat the EGG and allow the dome to open.

Otherwise, to open the EGG – ONLY WHEN IT IS COOL – carefully insert a flat object such as a putty knife between the dome and base gasket and slowly work the flat edge around the circumference of the base. This should loosen the seal enough for you to be able to open the EGG.

CAUTION: TO AVOID A WARRANTY ISSUE, DO NOT ATTEMPT TO FORCE, LEVER OR FORCIBLY PRY OPEN THE EGG AS THIS MAY CRACK OR CAUSE DAMAGE TO THE CERAMIC! Once the EGG is open, inspect the gasket for damage and replace if necessary. Your Authorized Dealer can provide a new gasket.

26. My Dome does not align with Base.

If you have just assembled a new EGG, please check your bands and make sure you have everything in alignment. If the situation persists, please email Customer-Support@BigGreenEgg.com

27. My Dome fell off, is it covered under warranty?

BGE is unable to provide warranty coverage on damage caused by accidental dropping or other similar situations as outlined within the Warranty. The Dome releasing from the band can occur due to loose nuts/bolts on the band or any other number of reasons beyond our control. All hardware on the EGG should be checked and tightened occasionally and more frequently if it is used more often or rolled a lot.

28. My EGG does not fit all the way down into the Nest. What should I do?

First, check to make sure you have purchased the correct size Nest and that the EGG is aligned correctly facing the front of the Nest, and has been placed squarely in the Nest. If so, make sure all of the internal components of the EGG are installed as the weight should naturally push the EGG down into the Nest. You may apply slight pressure to seat the EGG in the Nest, but do not attempt to force it. If this problem persists, please email Customer-Support@BigGreenEgg.com

29. . I have XLarge EGG and the Dome only opens halfway? What can I do?

If this happens it usually means that your hinge bolts are too tight and need to be adjusted. Please loosen the bolts shown in the picture to solve the problem. You may also occasionally lubricate the hinge itself with a dry lubricant.

30. Can I place the EGG directly on wood or a table?

DO NOT PLACE AN EGG DIRECTLY ON A WOOD SURFACE OR ON OR NEAR ANY COMBUSTIBLE SURFACE. The bottom of the ceramic does generate significant heat when in use, and may cause combustion if placed directly on or in proximity to any combustible material. The EGG is designed to be used in a metal Nest or with the metal table Nest, allowing for an air gap below the EGG. Alternately, a concrete paver block may be used to support the EGG when used in a table. For maximum heat protection, a paver block and a metal table Nest can be used in combination. Always close both vents fully upon conclusion of cooking.

31. How much clearance do I need from combustible material?

The bottom of the ceramic does generate significant heat when in use, and may cause combustion if placed directly on or in proximity to any combustible material. Do not leave your lit EGG with the dome open if it is unattended. Be aware of dry leaves, decking and other combustible materials that may be in proximity to an EGG while it is in use, as they may present a fire hazard if any hot charcoal or sparks are allowed to come into contact. Do be aware of your surroundings if using an EGG while camping or on cookouts, as any open flame can present a hazard to people and property. Do be aware that local ordinances may specify distance to place any outdoor cooker from a structure or may limit outdoor flame of any type during drought or fire hazard periods.

DO NOT ATTEMPT TO LIGHT OR USE AN EGG INDOORS. The EGG must always be placed outdoors, away from structures and NEVER inside or in proximity to an enclosed area. DO NOT attempt to light or use an EGG near any storage area that may contain fumes or combustible materials – if you have any questions about such materials, please contact the manufacturer of the combustible material in question .

32. What are the specs for building the EGG into an outdoor kitchen?

Decisions such as working height and size of table are personal and at the discretion of the owner – for general suggestions please see section on EGG dimensions and clearances.

WARNING – The bottom of the ceramic does generate significant heat when in use, and may cause combustion if placed directly on or in proximity to any combustible material. The EGG is designed to be used in a metal Nest or with the metal table Nest, allowing for an air gap below the EGG. Alternately, a concrete paver block may be used to support the EGG when used in a table or outdoor kitchen installation. For maximum heat protection, a paver block and a metal table Nest can be used in combination.

If you have additional questions, please email Customer-Support@BigGreenEgg.com .

33. Where is the Big Green Egg made?

The Big Green Egg is the original American designed ceramic cooker. The proprietary ceramic components of the Big Green Egg are manufactured in Mexico at an advanced technology facility that has earned ISO14001:2004 Environmental Certification and ISO9001-1944 Quality Certifications. The Spring-Assisted Bands, Hinge Assembly, External Temperature Gauge and Stainless Steel Cooking Grid are designed and manufactured in the United States of America. The lower fire grate is made in China. To our knowledge, there is no kamado cooker on the market that consists of 100% American made components throughout.

34. Do you ship overseas?

We do not ship EGG orders internationally from the United States, since we have many international distributors and dealers that can help you. Please go to the International page on this website for contact information.

35. How do I become a dealer?

Please use the Become a Dealer feature on our website to contact us. BGE is seeking qualified dealers in many new market areas, and there are exciting opportunities to join the Winning Dealership Team at Big Green Egg!