Big Green Egg, Inc.
3786 DeKalb Tech Parkway
Atlanta, GA 30340 (click here for map)
Customer Service: The answers to many common questions can be found by first visiting our FAQs section click here
Technical Support: Customer-Support@BigGreenEgg.com
Warranty Assistance: Warranty@BigGreenEgg.com
Warranty Support: Big Green Egg provides warranty support only for the original purchaser of a Big Green Egg from an Authorized Dealer. Please note that EGGs which have been bought from private parties, or from non-authorized resellers such as discount clubs or chain stores, are not covered under Warranty.
Be sure you visit Warranty Registration to complete your warranty information and register your EGG immediately after purchase. Keep your original receipt for your records.
- Warranty Process: Contact your local Authorized Dealer. Most warranty issues can be easily resolved by your local dealer, resulting in little or no time away from enjoying your EGG. To find a BGE Authorized Dealer, use our Dealer Locator
- Warranty Tips
- Contact your dealer to confirm that they have the replacement part in stock before removing the part from your EGG; your dealer may need to order the replacement part.
- Confirm with your dealer if you need to bring in the part; in some cases a photo and purchase receipt will be adequate to process the claim.
- Be prepared to provide proof of purchase information so that the Dealer can confirm your warranty registration.
- Warranty on Big Green Egg Components: Click here for details
- Ceramic components, including dome, base, fire box and fire ring – Limited Lifetime Warranty to original purchaser from Authorized Dealer
- Ceramic EGGcessories, including Plate Setter and Pizza/Baking Stones – 3 Year Warranty
- Metal Components, including EGG band, stainless steel cooking grid, cast iron charcoal grate and EGG Nest – 5 Year Warranty
- Temperature Gauge – 1 Year Warranty
• For further warranty assistance, please email Warranty@BigGreenEgg.com
Retail Inquiries: To find a Big Green Egg dealer closest to you, please click here to use the Dealer Locator on our website. For other retail inquiries, contact Retail@BigGreenEgg.com
Become a Dealer: Click Here if you’re interested in becoming a dealer.
All other inquiries please submit the form below